Frequently Asked Questions (FAQ)

Welcome to Xozas! Below are answers to our most commonly asked questions. If you need further assistance, feel free to contact us.

1. About Xozas

What is Xozas?
Xozas is a gifting store specializing in meaningful jewelry, apparel, and home décor designed to celebrate life’s special moments.

Where is Xozas based?
Xozas is an online store operating within the U.S. We do not support international shipping at this time.

What products do you sell?
We offer personalized jewelry, t-shirts, mugs, tumblers, canvas prints, and more—perfect for gifts and special occasions.

2. Ordering & Shipping

How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. We’ll take care of the rest!

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and secure payment options like PayPal.

Do you offer international shipping?
No, we currently only ship within the U.S..

How long does shipping take?

• Processing time: 2-5 business days
• Shipping time: 5-10 business days (varies by location)

How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package directly through our website or the carrier’s tracking page.

What if my package is lost or delayed?
If your order is delayed beyond the expected timeframe, please contact us, and we’ll work with the carrier to resolve the issue.

3. Returns & Refunds

What is your return policy?
We accept returns for damaged or defective items within 30 days of delivery. Items must be unused and in original packaging.

How do I request a return?
To start a return, please email us at support@xozas.com with your order number and photos of the item.

Do you offer refunds?
Yes, refunds are issued for approved returns. Refunds will be processed to the original payment method within 5-7 business days.

What if I receive the wrong item?
If you receive the wrong item, contact us immediately, and we’ll send a replacement at no extra cost.

4. Products & Customization

Are your products customizable?
Yes! Many of our jewelry and apparel items can be personalized. Look for customization options on the product page.

What materials are used in your jewelry?
Our jewelry is made from high-quality stainless steel, gold-plated, or sterling silver materials for durability and shine.

How should I care for my jewelry?
To keep your jewelry looking new:
✔ Avoid water exposure (showering, swimming).
✔ Store in a dry, cool place.
✔ Clean with a soft cloth.

5. Promotions & Discounts

Do you offer discounts?
Yes! Sign up for our email list to receive exclusive promotions, early access to sales, and discount codes.

Do you have a rewards program?
Not yet, but stay tuned! We’re working on a loyalty program for our amazing customers.

6. Contact & Support

How can I contact customer support?
You can reach us through our Contact Us page.

What are your customer service hours?
Our support team is available Monday–Friday, 9 AM – 6 PM (EST).

Still Have Questions?

If your question isn’t listed here, feel free to reach out. We’re happy to help!